Last Updated: November 23, 2023
Cancellation Policy
You may cancel your order within 30 days of the purchase date. To cancel your order, please contact us at [email protected]
Refund Policy
You may return or exchange your purchase within 30 days of the purchase date. To initiate a return or exchange, please contact us at [email protected] We will process your refund or exchange within 7 days of receiving your request.
Exclusions
The following items are not eligible for return or exchange:
- Custom-made products
- Products that have been used or damaged
- Products that are not in their original packaging
Refunds
Your refund will be issued to the original payment method used to purchase the product. If you paid with a credit card, your refund will be reflected on your next statement. If you paid with a debit card, your refund will be deposited into your account within 3-5 business days.
Exchanges
If you would like to exchange your purchase, we will send you a replacement product once we receive your returned item. You will be responsible for paying the shipping costs for the replacement product.
Contact Us
If you have any questions about our cancellation and refund policy, please contact us at admin@jupiternexa.com